UNITED MACHINING

My rConnect

One portal to manage all UNITED MACHINING machines, anytime, anywhere

Your digital portal to machine performance

My rConnect gives you seamless access to a comprehensive suite of digital services, from service case management and direct support to machine monitoring and real-time data analysis. Designed for all UNITED MACHINING machines, connected or not, My rConnect ensures a consistent and efficient user experience.

Key Benefits

Highlights

All your machines in one place

Manage and monitor all your UNITED MACHINING machines, connected or not, through a single, intuitive portal for complete visibility and control.

Maximize uptime & productivity

Reduce downtime with faster troubleshooting, direct support access, and real-time insights that help keep your operations running at peak performance.

Actionable data, anytime

Access real-time machine data and performance insights wherever you are, enabling smarter decisions and continuous optimization.

Simplified service & support

Streamline service case management and collaborate with experts through integrated communication and remote support tools.
My ​rConnect

Key features

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Asset management

All your machines are perfectly visible. See either machine, plant or organization. Check machine location and all about your machines, including connection status

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Service case management

Create and prioritize service cases anytime, anywhere. Easily track status, history, and details with advanced search and filtering. Cases can be managed internally or shared with our diagnosticians for efficient troubleshooting.

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Conferencing and communication

Assistance is effective with conferencing: improve troubleshooting efficiency by using chat rooms as well as video conferencing, screen and file sharing.

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Machine documentation

Hold all the machine-related documentation at one place. Stored documents can include machine model specifics, manuals, datasheets, test results and certificates, as well as configuration descriptions and maintenance or service documentation.

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Remote access

Get full access to the machine’s HMI, expert diagnostics, and direct file transfer, ensuring quick issue resolution and high-quality support whenever needed. Access is always under your control, allowing our diagnosticians to connect only when authorized for faster and more efficient troubleshooting. 

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Machine live data

Gain real-time insights into your machine’s status and performance, helping optimize productivity. It includes live data analysis and instant notifications through the Machine Monitor application, keeping you informed at all times.

Flexible connectivity for every machine

My rConnect delivers a comprehensive suite of standard features designed to support both connected and unconnected machines, ensuring seamless integration across your entire operation.

For connected machines, My rConnect unlocks advanced functionalities, including secure remote access and real-time data access, enabling faster diagnostics, improved decision-making, and optimized performance.


Additionally, value-added features like Machine Live Data provide enhanced visibility into machine operations when supported by compatible edge devices.


Contact us to check if your machine is eligible.

Service overview

Service OverviewFor unconnected machinesFor connected machinesType
Asset managementYesYesStandard Feature
ConferencingYesYesStandard Feature
Service casesYesYesStandard Feature
Voice / VideoYesYesStandard Feature
Remote access*-YesStandard Feature
Data access*-YesStandard Feature
Machine ​Live Data**-YesAdd-on Feature
*Edge device needed
**Edge device with OPC UA or MTConnect needed

Built-in security 

  • Remote access security: Operator-only initiation secures full control. Full use of established transport encryption technologies such as TLS. Secure service-to-service connections are ensured without network coupling.
  • Device security: The Linux operating system is continuously improved, physical protection of certificates through TPM is possible. Over-the-air updates guarantee the most recent and secure device software releases.
  • Data and core security: Proven Azure security policies and decoupled Microservice Cluster with defense-in-depth prevent misconfigurations. Role-based access control supports secure access to components.
  • End-user security: Integration of Multi Factor Authentication from user domain. Secure transport encryptions via HTTPS. Certified by TÜV.

Downloads

My rConnect Flyer

PDF